Communication Genius - Lesson 7 - I-message
It is impossible to live without conflicts. But how to make the conflict constructive?
Thomas Gordon, author of “Parent Effectiveness Training”, invented the “I-message” that is now taught in many business education programs. Lesson 8 of Communication Genius describes I-message in detail:
- What NOT to say during conflicts
- What is the I-message
- What is the structure of the I-message